Refund Policy
VICTORIA OXFORD
Returns are accepted within 30 days of receipt. Return shipping costs are the customer's responsibility. Returns must be sent to the return address provided by our customer service team.
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30 days — Return period
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14 days — Statutory right of withdrawal, where applicable
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Customer's responsibility — Return shipping costs, subject to applicable law
PLEASE NOTE: RETURN SHIPPING COSTS MAY APPLY.
RETURN POLICY
Can I return my order?
Yes. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.
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Items must be returned with all included parts and accessories.
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Products may be handled only to the extent necessary to establish their nature, characteristics, and functioning. Any diminished value caused by handling beyond this may be chargeable where permitted by law.
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For hygiene-sensitive products, returns are subject to applicable legal exceptions, including any valid exception for sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.
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Any damage or defect should be reported to our customer service team as soon as possible after delivery.
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Return shipping costs may be the customer's responsibility where permitted by applicable law and where this has been communicated before purchase.
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Once your return arrives, we aim to process it within 7 business days. We will notify you when the return has been reviewed.
We reserve the right to assess returned items in accordance with this policy and applicable consumer protection laws. Your statutory rights remain unaffected.
HOW TO RETURN YOUR ORDER
To request a return, please follow these steps:
1. Contact us
Email [INSERT YOUR CUSTOMER SERVICE EMAIL] with the subject line "Return Request".
2. Include your details
Please provide your order number, full name, delivery address, reason for the return, and photographs if the item arrived damaged or defective.
3. Wait for instructions
Our customer service team will review your request and provide the appropriate return address and instructions. Please do not send your parcel to the original sender or any other address before receiving confirmation from us.
4. Return your parcel
Pack the items securely and send them to the address provided. Keep your proof of postage and tracking details until your return has been completed.
Please contact us before sending any return.
A. CANCELLATION CONDITIONS — RIGHT OF WITHDRAWAL
If you are a consumer purchasing online, you may have a statutory right to withdraw from your purchase under applicable consumer protection laws.
Cancellation Period
Where the statutory 14-day withdrawal period applies, you may withdraw from your purchase within 14 days of receiving the goods, without giving a reason.
To exercise this right, you must inform us of your decision through a clear statement, such as an email sent to our customer service address, before the withdrawal period expires.
You may use the contact details provided below to notify us of your decision.
Orders in Transit
If your order has already been dispatched, it may not be possible to stop the shipment before delivery. However, this does not automatically remove any statutory right of withdrawal you may have.
If you wish to cancel an order that is already in transit, please contact us as soon as possible. We will explain the available options and any applicable return instructions.
Consequences of Withdrawal
If you validly exercise your statutory right of withdrawal, we will reimburse the payments required by applicable law.
This generally includes the cost of standard delivery. Additional delivery costs resulting from choosing a more expensive delivery method may not be reimbursed.
Refunds
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Refunds will be issued within the legally required period.
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We may withhold reimbursement until we have received the returned goods or you have supplied evidence that they have been sent back, whichever occurs first, where permitted by law.
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Refunds will normally be made using the original payment method, unless otherwise agreed.
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You may be responsible for direct return shipping costs where the law permits this and you were informed accordingly.
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You may be liable for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics, and functioning, where permitted by law.
Nothing in this policy limits any mandatory consumer rights applicable to your purchase.
CONTACT
For questions about returns, cancellations, or refunds, please contact:
[INSERT YOUR CUSTOMER SERVICE EMAIL]
We aim to respond to all enquiries as quickly as possible.
The Victoria Oxford Team